City Facilities Management Limited 

"Expect More"

Method Statement


As part of our efforts and commitment to a safe, healthy and eco-friendly working environment, the method statement is processes and procedures that we employ to guide us in implementing various tasks. This ensures a clean and safe service is consistently delivered.

IN ALL CASES OF MULTIPLE FLOOR LEVELS (STOREY BUILDINGS),
THE FOLLOWING ROUTINE MUST BE FOLLOWED:
-START WORK FROM THE TOP-MOST FLOOR-TURN OFF ALL LIGHTS ON THE LOWER FLOORS-WORK FLOOR BY FLOOR IN A DESCENDING ORDER IN A TEAM, WITH LIGHTS TURNED OFF ON ALL FLOORS THAT ARE NOT BEING WORKED ON.-THERE MUST BE NO LIGHTS ON ON TWO DIFFERENT FLOORS AT THE SAME TIME.-REMEMBER TO SWITCH OFF IF NOT IN USE.SAVE ENERGY, SAVE OUR CLIENT ENERGY COST, SAVE MOTHER GHANA, SAVE PLANET EARTH

The personal safety and health of each employee is of primary importance.  Prevention of injuries and illnesses is of such consequence that we give it precedence over operating productivity.  To the greatest degree possible,we provide all mechanical and physical protection required for personal safety and health 

                                                                                            


HEALTHY AND SAFE USE CHEMICALS AND CARE OF EQUIPMENT
TASKS

1

Study relevant data sheet (COSHH) and risk assessment

2

Wear appropriate protective equipment at all times as recommended by the data sheet on the cleaning agent to be used

3

Ventilate the area if appropriate and place warning signs at vantage points

4

Beware of procedures to deal with faulty equipment and report faults

5

Never plug a machine until it has been assembled and ready to use

6

Do not operate any equipment that you have not been fully trained on

7

Ensure the switch on the wall is in the OFF position before inserting or removing a machine plug

8

Check machine for cleanliness , safety and proper working order  before use

9

Check all machinery for cleanliness, solution tank empty and stored correctly after use

10

Select cleaning agent appropriate for the area to be cleaned. If not sure check label on container. Never mix cleaning agents as this may result in a toxic solution.

11

Calculate the dilution ratio for the cleaning agent. Fill selected container with the right amount of water and add the required amount of cleaning agent to water

12

Ensure all container have appropriate labels affixed and securely closed after use

13

Store unused cleaning agent at recommend storage area.

14

When not in use, leave rotary machine handle in upright position

 DUSTING, DAMP WIPING, WASHING, POLISH APPLICATION


TASKS

1

Put on personal protective equipment

2

Assemble equipment, check for safety

3

Place warning signs at vantage points

4

Ventilate the area if appropriate

5

Dusting:

Using a dry lint free duster or static mitten, systematically dust vertical surfaces from top to bottom and horizontal surfaces with straight overlapping strokes. Re-fold duster as necessary to ensure the dust is not re-deposited on cleaned surfaces. Draw dust out of corners and edges and replace duster as necessary

6

Damp Wiping:

Prepare cleaning solution according to manufacturer’s instructions. Using a dump cloth wrung almost dry, wipe surfaces suing smooth strokes. As necessary rinse cloth in clean water, re-charge with cleaning solution and wring out till almost dry

7

Washing:

Apply cleaning solution using a cloth, then remove dirt by wiping, turning the cloth frequently. Apply clean rinse water and wipe dry with a clean cloth.

8

Polishing:

Apply polish sparingly to surfaces previously cleaned and allowed to dry. Take care to avoid splashing polish to adjacent surfaces. When polishing small items or items over a hard floor, spray the polish on to a duster rather than directly on to the item, buff to a high sheen

10

Clean equipment and check for safety

11

Return equipment including warning signs to store and close ventilation if appropriate

 MOP SWEEPING


TASKS

1

Put on personal protective equipment

2

Assemble equipment, check suction cleaner plug, cable and inside for safety

3

Place warning signs at vantage points

4

Ventilate the area if appropriate

5

Remove chewing gum or sticky substance from hard floors with a scraper

6

Sweep using continuous straight stroke with overlapping passes. Ensure mop head is in contact with floor at all times and a leading edge is maintained. Sweep under heavy furniture, move lighter furniture and replace.

7

Use dust pan and brush in corners

8

When sweeping large area, collect dirt with pan several times

9

If mop sweeper becomes full of dirt, clean it using the suction cleaner

10

Cover all areas systematically

11

When finished remove soil  from floor with dust pan and brush and clean mop sweeper with suction cleaner

12

Remove suction cleaner cable from socket, clean equipment and check for safety

13

Return equipments to store including warning signs and close ventilation if appropriate

   
   
 SUCTION /VACUUM CLEANING


TASKS

1

Put on personal protective equipment

2

Assemble equipment, check cable, plugs and  for safety

3

Place warning signs at vantage points

4

Ventilate the area if appropriate

5

Adjust height of brush/beater bar to suit surface being cleaned

6

Pick up any large or sharp items by hand before suction cleaning and place them into a plastic sack

7

Cover the area systematically, giving more attention to heavily trafficked areas, edges and corners

8

Use dust pan and brush to clean under furniture and areas not accessible by machine

9

Remove plug from socket and recoil machine cable after use

10

Clean equipment and check for safety

11

Return equipment including warning signs to store and close ventilation if appropriate

   
SINGLE SOLUTION MOPPING


TASKS

1

Put on personal protective equipment

2

Assemble equipment, check suction cleaner plug, cable and inside for safety

3

Place warning signs at vantage points

4

Ventilate the area if appropriate

5

Prepare cleaning solution according to manufacturer’s instructions, adding detergent to water

6

Apply the solution to an area of the floor  using a mop

7

Mop the floor using straight strokes with each pass overlapping

8

Clean adjacent to skirting by “cutting in” parallel to skirting

9

Use abrasive pads to remove stubborn marks

10

Ensure bucket is behind in line of work

11

When wringing out mop, stand in front of wringer and press down firmly if applicable

12

Change cleaning solution when dirty

13

Leave floor as dry as possible

14

Clean all equipment and check for safety

15

Return equipment including warning signs to store and close ventilation if appropriate

   
BUFFING


TASKS

1

Put on personal protective equipment

2

Assemble equipment, check cable, plugs and pad disc for safety

3

Place warning signs at vantage points

4

Ventilate the area if appropriate

5

Buff the floor using overlapping passes to ensure an even appearance

6

Buff area adjacent to skirting by “cutting in” parallel to skirting

7

Cover area systematically to ensure it is effectively buffed

8

Position the cable behind the line of work to ensure it is not caught up by the pad /brush or tripped over

9

Check and turn the pads as necessary

10

After buffing remove plug from socket and recoil machine cable

11

If applicable sweep/mop the floor after buffing

12

Clean equipment and check for safety

13

Return equipment including warning signs to store and close ventilation if appropriate

   
 

  

   
SCRUBBING AND DRYING WITH BATTERY POWERED SCRUBBER DRIER


TASKS

1

Put on personal protective equipment having removed any personal effects containing metal from self or clothing

2

Switch off battery charger and then disconnect the machine from the charger

3

Connect the battery to the machine ensuring that hands are dry

4

Assemble the machine and equipment and check for safety

5

Place warning signs at vantage points

6

Ventilate the area if appropriate

7

Prepare cleaning solution according to manufacturer’s instructions and pour into machine’s tank

8

Clean the floor, having regard to the brush position and pressure in relation to the soilage, using systematic  overlapping pattern and changing or running the brushes or pads as necessary

9

Remove slashes from walls, skirting or other items as they occur

10

Clean equipment and check for safety.

11

Switch off the unit, disconnect the battery from the machine, check the battery  liquid level and

reconnect it to the charger

12

Return equipment, materials and warning signs to store and close the ventilation if appropriate

CLEANING TOILETS, URINALS, WASH HAND BASINS AND WASH ROOM FURNITURE


TASKS

1

Put on personal protective equipment

2

Assemble equipment and check  for safety

3

Place warning signs at vantage points

4

Ventilate the area if appropriate

5

Empty waste bins in accordance with waste procedure

6

TOILETS:

1.     Flush toilets with seat lids closed

2.     Reveal water lines by pushing back water in toilet bowls with toilet brush

3.     Apply toilet cleaner solution to inside of bowl, including the rims and allow to soak

4.     With cleaning detergent and color coded cloth immersed and wrung out, wipe outside and around toilet bowls, including toilet roll holders, pipe work, toilet brush holder, cistern and handles, toilet seat lids, top and under hinges, working from clean to dirty.

5.     Scrub inside toilet bowls with brush particularly any stains, water lines and under rims

6.     Flush toilets and rinse brush in flushing water

7.     Wipe brush holder and replace brush in holder

8.     Dry toilet seat with cloth and close lid

9.     Remove any splashes or marks from walls and wipe door handles

10.  Check and replenish toilet paper if necessary

11.  Clean equipment and check for safety

7

URINALS:

1.     Flush, then turn off automatic flushing system if applicable

2.     Clear waste outlet and urinal channels in accordance with waste procedures

3.     With cleaning detergent and color coded cloth immersed and wrung out, wipe outside and around toilet bowls, including toilet roll holders, pipe work, toilet brush holder, cistern and handles, toilet seat lids, top and under hinges, working from clean to dirty.

4.     Apply cleaning agent to entire face of urinals and wipe clean. Use toilet brush inside urinals. Pay particular attention to water marks and stains

5.     Rinse toilet brush, then urinals using clean water. Repeat until clean

6.     Remove any splashes or marks from walls and wipe door handles

7.     Check and block fresheners if necessary

8.     Turn on automatic flushing out system if applicable

9.     Clean equipment and check for safety

8

WASH HAND BASIN:

1.     With cleaning detergent and color coded cloth immersed and wrung out, wipe surrounding surfaces including walls tiles, ledges, pipes, waste bin, and underneath the basin, working from clean to dirty.

2.     Remove any objects e.g. soap from the basin

3.     With running tap water rinse basin thoroughly

4.     Wring out cloth and polish stainless steel or chrome

5.     Replenish soap if necessary and paper towel dispenser if fitted

6.     Remove any splashes or marks from walls and wipe door handles

7.     Clean equipment and check for safety

9

WASH ROOM FURNITURE:

1.     Clean mirrors and polish dry

2.     Clean cubicles and splash backs

3.     Clean dispensers and bins

4.     Damp wipe window sills and all flat surfaces

10

Return equipment and materials to store and close ventilation if appropriate

 WALL WASHING


TASKS

1

Put on personal protective equipment

2

Assemble equipment, check cable, plugs and wall washing machine for safety

3

Place warning signs at vantage points and cordon area if necessary

4

Ventilate the area if appropriate

5

Cover electric sockets with masking tape and place plastic sheet next to wall if required

6

Remove furniture or cover with plastic to avoid soiling

7

Erect access equipment if required

8

Prepare cleaning solution according to manufacturer’s instructions

10

Apply cleaning solution to wall working from bottom to top. Allow a short contact time for the cleaning agent to work, clean by machine or appropriate equipment, then rinse-wipe wall from top to bottom to leave wall as dry as possible

11

Remove drips and run as they occur

12

Dismantle access equipment on completion and recoil machine cable

13

Clean equipment and check for safety

   
 WINDOW CLEANING


TASKS

1

Put on personal protective equipment

2

Assemble equipment and check  for safety

3

Place warning signs at vantage points and set cordons

4

Ventilate the area if appropriate

5

Prepare cleaning solution according to manufacturer’s instructions

6

Erect access equipments if required and remove after use

7

Clean windows avoiding splashing as much as possible from top to bottom. Immerse the sponge bar in cleaning solution, brush glass in straight vertical lines to remove dirt. Using the squeegee, dry off solution from glass in straight horizontal strokes to leave even.  Continue with procedure from window to window in a descending order

8

Remove any sticky substance from glass with a scrapper blade, careful to avoid scratching glass. Using a micro-fiber cloth, dry up drips and runs and clean window frames. 

9

Clean equipment and check for damage.

  

METHOD STATEMENTS FOR OTHER SPECIALIST CLEANING REQUIREMENT AVAILABLE ON REQUEST

  
City Facilities Management Limited
P.O.Box VV034
Dodowa Road, Accra
Location: MaxSony Plaza,Okodan Street 
              Near Blue Gate,
              Osu-Kalamazoo
              Accra
Tel:0302-916137  
Mobile:0548-679533/ 0279-268757

          ceo@cityfmservices.com
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